Patient resources
Everything you need for a seamless MedCare experience
Prepare for your visit, access essential documents, and connect with our concierge teams for personalised assistance.
Broad coverage with personalised billing advocates
Our financial counselors collaborate directly with insurance providers to streamline authorisations and minimise surprises.
Don’t see your provider? Email billing@medcare.com so we can help.
Arrive confident and prepared
Use this checklist to make sure we have everything needed to design your care plan from the very first visit.
- Government-issued ID and insurance information
- List of medications, supplements, and allergies
- Recent lab results, imaging discs, or medical summaries
- Questions or goals you would like to discuss
- Wear comfortable clothing for diagnostics or rehab sessions
Need help gathering records?
Email records@medcare.com and our concierge team will coordinate with your previous providers.
New patient welcome guide
Everything you need to know about MedCare locations, amenities, and concierge services.
Download PDFPre-surgery preparation checklist
Step-by-step guidance from your pre-op visit through post-op recovery at home.
Download PDFInsurance coordination form
Provide policy details so our billing advocates can streamline authorizations.
Download PDFAnswers to common questions
Still curious? Message our concierge team anytime at hello@medcare.com.
How do I schedule my first appointment?
Submit the concierge form on our homepage or call (555) 123-4567. A coordinator will gather your history and match you with the right specialist within 24 hours.
Do you support international patients?
Yes. Our global services desk handles medical travel, visa support, translation, and telehealth follow-ups for patients based outside the United States.
Which insurance plans are accepted?
We are in-network with major national plans and offer concierge support for international insurers. Contact billing@medcare.com to confirm your coverage.
Can I access my medical records online?
All patients receive secure portal access to test results, visit summaries, care plans, and messaging with their care team.
Connect with our patient experience liaisons
We can help with transportation, hotel partnerships, dietary preferences, translation services, and more.
Concierge hotline
(555) 123-4567
Mon–Sat · 8:00 AM – 8:00 PM
WhatsApp coordination
+1 (555) 987-6543
Share documents securely on the go.